Customer Experience (CX) Specialist - Mega CXperience Program (Bali)

Join Bank Mega in our Mega CXperience Program and become a driving force in transforming customer experience in the digital banking landscape. As a Customer Experience (CX) Specialist, you will play a pivotal role in shaping seamless, intuitive, and exceptional digital banking experiences for our customers. Based in Bali, you'll be part of a dynamic team dedicated to enhancing customer satisfaction and loyalty in the digital era.

Our Mega CXperience Program is designed to empower you with the latest tools and technologies, such as Jira, Confluence, and ServiceNow, to streamline your workflow and deliver outstanding results. You'll collaborate closely with cross-functional teams, including product managers, developers, and designers, to ensure that our digital banking solutions meet the evolving needs of our customers.

In this role, you will be responsible for conducting user research, analyzing customer feedback, and implementing data-driven improvements to our digital banking platforms. You'll work closely with our development teams to ensure that our solutions are user-friendly, secure, and compliant with industry regulations. With a competitive salary ranging from Rp 8,000,000 to Rp 15,000,000 per month, this is an exciting opportunity to grow your career in the dynamic world of digital banking.

📋 Tanggung Jawab Pekerjaan

• Conduct user research and gather customer feedback to identify areas for improvement in our digital banking platforms.
• Analyze customer data and insights to inform data-driven decisions and enhancements to our digital banking solutions.
• Collaborate with cross-functional teams, including product managers, developers, and designers, to ensure that our digital banking solutions meet the evolving needs of our customers.
• Implement and monitor key performance indicators (KPIs) to measure and improve the customer experience across our digital banking platforms.
• Stay up-to-date with industry trends and best practices in customer experience and digital banking to drive continuous improvement.
• Provide training and support to our internal teams on best practices in customer experience and digital banking.
• Work closely with our development teams to ensure that our digital banking solutions are user-friendly, secure, and compliant with industry regulations.
• Represent Bank Mega at industry events and conferences to showcase our commitment to exceptional customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Minimum of 3 years of experience in customer experience, user experience (UX), or digital banking.
• Proven track record of success in conducting user research, analyzing customer feedback, and implementing data-driven improvements.
• Strong understanding of digital banking platforms, tools, and technologies, such as Jira, Confluence, and ServiceNow.
• Excellent communication, collaboration, and problem-solving skills.
• Proficiency in English, both written and spoken.
• Certification in customer experience, user experience (UX), or digital banking is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

🛠️ Keahlian

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