Customer Support Specialist - Airline Account (Massive Hiring)

Join Talent Outsourcing Channel Solutions as a Customer Support Specialist for our prestigious airline account! We are rapidly expanding our team and seeking passionate professionals to deliver exceptional service to global travelers. Enjoy competitive compensation and a dynamic work environment in the vibrant city of Bali.

As a Customer Support Specialist, you will be the first point of contact for our airline clients, handling inquiries, resolving issues, and ensuring a seamless travel experience. You will use industry-standard tools like Zendesk, Salesforce, and Microsoft Teams to streamline your workflow. This role offers excellent opportunities for growth and development, with a supportive team and a company culture that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Document and track customer interactions using Zendesk and Salesforce.
• Collaborate with the team to identify trends and areas for improvement in customer service.
• Stay updated with industry best practices and airline policies to deliver exceptional service.
• Participate in training sessions and continuous learning to enhance your skills.
• Contribute to the development of new processes and tools to improve service delivery.
• Work closely with the airline account team to ensure smooth operations and customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven experience in handling customer inquiries and resolving issues.
• Excellent communication skills in English, both written and verbal.
• Familiarity with CRM systems like Salesforce and ticketing tools like Zendesk.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.
• Customer-centric mindset with a passion for delivering exceptional service.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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